BSB42615 Certificate IV in New Small Business 


$1,999 (please check for any current specials)

Course Duration:

Maximum 24 months

Delivery Method:



Audio/video recording of role plays, Case Studies, Portfolio, Presentations, Projects, Questions, Written Reports


BSBREL401    Establish networks

  • Develop and maintain business networks

  • Establish and maintain business relationships

  • Promote the relationship

 BSBSMB401    Establish legal and risk management requirements of small business

  • Identify and implement business legal documents

  • Comply with legislation codes and regulatory requirements

  • Negotiate and arrange contracts

 BSBCUS401    Coordinate implementation of customer services strategies

  • Advise on customer service needs

  • Support implementation of customer service strategies

  • Evaluate and report on customer service

BSBCUS402    Address customer needs

  • Assist customers to articulate needs

  • Satisfy customers' complex needs

  • Manage networks to ensure customer needs are addressed

BSBSMB402    Plan small business finance

  • Identify costs, calculate prices and prepare profit statement

  • Develop a financial plan

  • Acquire finance

BSBFIA402    Report on financial activity

  • Compile financial information and data

  • Prepare statutory requirement reports

  • Provide financial business recommendations

BSBSMB403    Market the small business

  • Develop marketing strategies

  • Determine a marketing mix for the business

  • Implement marketing strategies

  • Monitor and improve marketing performance

BSBSMB404    Undertake small business planning

  • Identify elements of the business plan

  • Develop a business plan

  • Develop strategies for minimising risks

BSBPMG522    Undertake project work

  • Define project

  • Develop project plan

  • Administer and monitor project

  • Finalise project

  • Review project

BSBSMB405    Monitor and manage small business operations

  • Develop operational strategies and procedures

  • Implement operational strategies and procedures

  • Monitor business performance

  • Maintain networks

  • Review business operations





This course requires you to read learner workbooks, undertake a range of written assessments and engage in online discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

If you have not successfully completed English at Year 12 level, you can demonstrate equivalency with one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; OR
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication.

Eze Training recognises that not all people are able to read, write and perform calculations to the same standard. To help give you an idea of the language, literacy and numeracy skills required to study this course, you can undertake the online Language, Literacy and Numeracy tool available on the Eze Training learner Management System. This assessment tool can also help you determine your learning level and plan your future studies.



You will need access to a computer with Webcam and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Google Chrome windows browser is a must
  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processor (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)



You will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, audio and image files to OpenSpace. Many mobile phones and smart phones include this technology.

You will also need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc are available as a download from the internet.

Some assessments include a component for students to record a video. The requirements for these videos vary, depending on the assessment. If you are unable to conduct these in the workplace, if this is a requirement of the assessment, you have the option of engaging with friends, family and other students to record this via other means, such as Skype.



To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Connecting digital cameras and downloading and storing images and audio files
  • Connecting digital video devices and downloading and storing videos
  • Compressing image files.


Language, Literacy and Numeracy:

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool on the Eze Training learner Management System.